Refund policy
Right of withdrawal for the sale of goods
Right of withdrawal for consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their commercial or independent professional activity.)
Information on withdrawal
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day
- on which you or a third party designated by you, other than the carrier, takes possession of the goods, if you ordered one or more goods in a single order and they are delivered together;
- on which you or a third party designated by you, other than the carrier, takes possession of the last partial delivery or the last item, if you ordered goods that are delivered in several partial deliveries or items;
To exercise your right of withdrawal, you must inform us (Naim Celebi, Triftweg 4, 21217 Seevetal, telephone: +49 40 22851287, email address: kontakt@tiamont.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient to send your notification of exercising the right of withdrawal before the withdrawal period expires.
Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without delay and no later than 14 days from the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this reimbursement as you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.
We may withhold reimbursement until we have received the goods back or you have provided proof that you have returned them, whichever occurs first.
You must return or hand over the goods to us without delay and in any event no later than 14 days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the period of 14 days expires.
You bear the direct costs of returning goods that can be sent by parcel and the direct costs of returning goods that cannot be sent by parcel. The costs of returning goods that cannot be sent by parcel are estimated at a maximum of approximately EUR 300.
You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
Grounds for exclusion or expiry
The right of withdrawal does not apply to contracts
- for the supply of goods that are not prefabricated and whose production depends on an individual choice or specification by the consumer, or that are clearly tailored to the consumer’s personal requirements;
- for the supply of goods that may deteriorate quickly or whose expiry date would soon be exceeded;
- for the supply of alcoholic beverages whose price was agreed when the contract was concluded, but which cannot be delivered until at least 30 days after conclusion of the contract and whose current value depends on market fluctuations beyond the trader’s control;
- for the supply of newspapers, periodicals or magazines, except for subscription contracts.
The right of withdrawal expires prematurely in contracts
- for the supply of sealed goods that are unsuitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery;
- for the supply of goods that, after delivery, have become inseparably mixed with other goods owing to their nature;
- for the supply of audio or video recordings or computer software in sealed packaging, if the seal has been removed after delivery.
Model withdrawal form
(If you wish to withdraw from the contract, please complete and return this form.)
- To Naim Celebi, Triftweg 4, 21217 Seevetal, Email address: kontakt@tiamont.de :
- I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if submitted on paper)
- Date
(*) Delete as appropriate.
Seevetal, 10.08.2026